The kiosk allows customers enter the dealership at any time to drop off and pick up their vehicle key or obtain keys to a loaner vehicle, select needed services from a quick-pick menu, and pay for service using a credit or debit card.
Brad Brownell, director, Ford Global Distribution Strategy, said: “Smart Service Kiosk enables Ford customers to drop off, pick up, select and pay for their vehicle service on their time, whether it’s outside of dealership service hours or to avoid waiting in line if the service staff is busy.”
Designed for ease of use by Panasonic in collaboration with GoMoto, drop-off begins with customers entering their name and address using the kiosk touchscreen or by scanning their driver’s license QR code, then entering their e-mail and phone number.
From there, they enter vehicle information, create a security PIN (for kiosk key-retrieval at pick-up), select services from a quick-pick menu (detailed comments also can be entered) and deposit their key. Customers receive an e-mail confirmation with a QR Code that must be scanned for key retrieval if picking up using the kiosk.
At pick-up, the customer scans the supplied QR code, enters their PIN and pays any outstanding service bill to retrieve their key.
Testing of the Smart Service Kiosk began in January at Lafontaine Ford in Michigan and is slated to span a 90-day trial period. Both Ford and Panasonic plan to assess the results of this initial test to determine next steps before committing to additional testing or implementation.